A Service Level Agreement (SLA) is a document that defines the services that the service provider will provide and the performance standards of the services. It is an agreement between a service provider and a customer. The SLA is generally a part of a managed service or outsourcing agreement or can be used independently for the provision of services.
The SLA should include not only a description of the services to be provided and their expected service levels, but also metrics by which the services are measured, the duties and responsibilities of each party, the remedies or penalties for breach, and a protocol for adding and removing metrics.
Select packages as per your choice and fill out the forms (2-3 working days) We Will draft a comprehensive agreement based upon your selection and requirements. (2-3 working days) We Will provide you with a copy of the agreement for you to revise. (1-2 working days) Ig you still feel that there is something that can be modified, we will promptly add it. (2-3 working days) We Will do the final submission of soft/hard copies to you.
What is the process of drafting an SLA?
Step 1
Select Package
Step 2
Comprehensive Agreement
Step 3
revision of Agreement
Step 4
Redrafting (if required)
Step 5
Final Submission
Select packages as per your choice and fill out the forms
(2-3 working days) We Will draft a comprehensive agreement based upon your selection and requirements.
(2-3 working days) We Will provide you with a copy of the agreement for you to revise.
(1-2 working days) Ig you still feel that there is something that can be modified, we will promptly add it.
(2-3 working days) We Will do the final submission of soft/hard copies to you.
Objectives: The objectives are set out in the SLA. The reasons for entering into an agreement with an external service provider are broadly laid out which sets the ground for both the provider and the customer.
Details of Services: The SLA includes all the details of services that will be provided.
Standards of Performance : The standard should be specified, keeping in mind the changes that can impact the provision of services.
Compensation: For the effective implementation of the SLA, there is always an element that covers the consequences of not meeting the said standards or requirements.
Termination: The right to termination is granted. The circumstances that can give rise to it, the notice that would be required, and the period of notice are clearly mentioned so as to avoid any disputes.
Select packages as per your choice and fill out the forms
(2-3 working days) We Will draft a comprehensive agreement based upon your selection and requirements.
(2-3 working days) We Will provide you with a copy of the agreement for you to revise.
(1-2 working days) Ig you still feel that there is something that can be modified, we will promptly add it.
(2-3 working days) We Will do the final submission of soft/hard copies to you.
